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Part I: How to transform your traditional Incident & Problem Management tools into an integrated and future-proof ITSM solution?
Industry analysts agree with HP’s vision that ITSM goes beyond acquiring a tool for just Incident & Problem Management. This presentation highlights the multiple aspects of an ITSM solution that meets both your functionality requirements and your budget restrictions. Making sure you are aware of all strategically important business requirements and taking into account the available budget, will allow you to create a roadmap for your ITSM journey that is based on the right priorities. This will also strengthen your internal business case thanks to an improved ROI calculation. This presentation is topped with a customer case showing a successful implementation resulting from such ITSM roadmap.
About the speaker:
Stefan Brié is a senior consultant working for HP Software Professional Services and has over 20 years of ICT experience. Since he joined HP in 1997, he has been engaged in designing, architecting and delivering total solutions for enterprise IT Monitoring and Service Management. In his current role as Lead Solution Consultant his focus is on deal pursuit, translating customer demands and needs into the right solutions.
Part II: Experience Service Management live!
Champaign walk-through demonstration of a Service Transformation Experience Workshop
What if, before taking your next step, you could see into the future and quantify the opportunities and risks? What if it was crystal clear what you can achieve between now and the next three to six months – and how you could achieve it? The Service Management Transformation Experience is a practical, impressive and high quality slide-free interactive workshop that simulates a whole transformation in a very special environment.
Based on ITIL v3.
About the speaker:
Willy Van Havere is the international focus point for Service Management Transformation Experience workshops and Senior Solution Architect in the IT Service Management transformation domain for HP Software Professional Services. He is currently assigned to the HP Software Professional Services worldwide Strategy and Solution practice to develop a Common Solution Framework. He has been with HP (formerly Compaq and formerly Digital Equipment Corporation) since August 1983 and has 28 years of industrial ICT experience. Before joining Digital Equipment Corporation, Willy worked in the x-ray crystallography department of the Catholic University of Nijmegen in the Netherlands as a post doctoral fellow. Willy holds a PHD in Chemistry from the University of Antwerp
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