The ABC of ICT - A worst practices workshop - 17th February 2011

MEMBERS ONLY

The ABC of ICT - A worst practices workshop - 17 th February 2011    

What is ABC of ICT? “ABC of ICT stands for the Attitude, Behavior and Culture of IT organizations. “ABC is like an iceberg, much of it hidden beneath the surface and yet capable of inflicting enormous damage to your IT organization, or more importantly, your business!” ABC issues are preventing many IT organizations from realizing the benefits of ITSM improvement projects. A Forrestor report revealed 52% of such initiatives fail because of resistance. Frameworks alone, such as ITIL, ISO, CobiT are not enough. Unless the ABC issues are addressed there is a strong possibility that deploying such a framework will fail. IT is now to critical to many businesses. Failure is NOT an option! We MUST identify and resolve these worst practices once and for all! What we will do in the workshop In this interactive session, a number of small teams will be given exercises to perform using the ABC of ICT worst practice card deck. This deck contains 57 industry recognized worst practices and is an awareness and assessment instrument. It is designed to stimulate dialogue and discussion. The aim is to identify the most common ABC worst practices and to discuss the consequences, impact and risk to YOUR organization. Delegates will also discuss experiences in dealing with these worst practices. During the session the shocking global findings from a number of similar round table sessions held in the Netherlands, Switzerland, Singapore, Spain, Denmark, Sweden, Poland, US, Canada, Belgium and the UK will be presented. These are globally recognized worst practices and the impact they cause to YOUR business!” Speaker: Cornelie Meynen of ABC@Work

PREREQUISITE: none TARGET AUDIENCE: everyone working in an IT environment ACCESS: This a member only event. If you are not an itSMF member, but wishes to join please click here SUBSCRIBE: please use this link to indicate your attendance to this event

Venue details Domain Terassel  Nieuwelaan 71 1860 Meise  België Route description NL - FR

Detailed agenda: 17h45 - 18h00: Welcome & registration 18h00 - 18h20: Introduction 18h20 - 19h15: Customer user focused exercise 19h15 - 19h30: Coffee break (cold refreshments & cake) 19h30 - 20h30: Part II of the exercise + discussion 20h30 - 21h30: Reception with hot snacks & sandwiches, Q&A, networking