THIS EVENT IS CANCELLED DUE TO THE WEATHER CONDITIONS.
----------------------------------------------------------------------
Date: 20th December 2010 Time: 18H00 - 21h30
Facilitator / Speaker: Cornelie Meynen of ABC@Work
Prerequisite: none
Target Audience: everyone working in an IT environment
Access: members only event. If you are not an itSMF member, but wishes to join please click here
Location: Domain Terassel, Nieuwelaan 71, 1860 Meise Routedescription: NL - FR
What is ABC of ICT?
“ABC of ICT stands for the Attitude, Behavior and Culture of IT organizations.
“ABC is like an iceberg, much of it hidden beneath the surface and yet capable of inflicting enormous damage to your IT organization, or more importantly, your business!”
ABC issues are preventing many IT organizations from realizing the benefits of ITSM improvement projects. A Forrestor report revealed 52% of such initiatives fail because of resistance. Frameworks alone, such as ITIL, ISO, CobiT are not enough. Unless the ABC issues are addressed there is a strong possibility that deploying such a framework will fail. IT is now to critical to many businesses. Failure is NOT an option! We MUST identify and resolve these worst practices once and for all!
What we will do in the workshop
In this interactive session, a number of small teams will be given exercises to perform using the ABC of ICT worst practice card deck. This deck contains 57 industry recognized worst practices and is an awareness and assessment instrument. It is designed to stimulate dialogue and discussion.
The aim is to identify the most common ABC worst practices and to discuss the consequences, impact and risk to YOUR organization.
Delegates will also discuss experiences in dealing with these worst practices.
During the session the shocking global findings from a number of similar round table sessions held in the Netherlands, Switzerland, Singapore, Spain, Denmark, Sweden, Poland, US, Canada, Belgium and the UK will be presented.
These are globally recognized worst practices and the impact they cause to YOUR business!”
Interested? Subscribe via the link that will be sent to you (members only event)
We hope to welcome you there!
Agenda:
17h45 - 18h00: Welcome & registration
18h00 - 18h20: Introduction
18h20 - 19h15: Customer user focused exercise
19h15 - 19h30: Coffee break (cold refreshments & cake)
19h30 - 20h30: Part II of the exercise + discussion
20h30 - 21h30: Reception with hot snacks & sandwiches, Q&A, networking
If you are a service management consultant - please continue to read
As a consultant you may be interested in running these workshops for your customers? That is possible by becoming a certified ABC of ICT Workshop facilitator. In order to get you started you could get more out of this itSMF session by:
1. Doing the ABC Workshop Facilitator Online in advance. This is a Web Based Training, where you learn about ABC and how to facilitate your own workshops
2. Attend the pre-workshop session, on how to facilitate workshops
3. Assist during the ABC workshop at one of the tables
For more information on the ABC Web Based training, other forms of ABC training and certification: please contact Cornelie Meynen
Please contact Maurits Baeyens if you’re interested in assisting during the workshop
The itSMF team is looking forward meeting you all at our last event of 2010!
Event coordinator: MB
