Apollo 13 - An ITSM case experience

An ITIL day at the Space Centre: VIP Tour & Apollo 13 simulation in Transinnes. See IT Service Management in action! Experience for yourself the design, transition and operation of a service in this exciting fast-paced ITIL best practices simulation based on the events of NASA’s Apollo 13 mission. You will: Identify, define and refine processes Manage Service Desk and incidents Determine root cause analysis with problem management Define Service Levels and manage services to meet the business expectations Identify critical success factors Implement Continual Service Improvements Build, transition and operate a service Realise the importance of business requirements, supplier relationships and need for the right capabilities and resources All important concepts of major ITIL processes are embedded to you let you experience how a service evolves through its lifecycle. Apollo 13, based on NASA’s mission, is a great workshop where all pieces of the service puzzle come together. What better location for an ITIL Apollo 13 flight simulation than the Eurospace Center in Transinne? itSMF is proud to present you the following programme: VIP tour including climbing aboard a space shuttle Try out of some devices from the astronaut training program like a moon walk Apollo 13 ITIL simulation Food and drinks provided (three course meal)   TRAINER: Paul Wilkinson & Maurits Baeyens

TARGET AUDIENCE: IT managers, IT operational staff, Service Managers, Process Owners, people interested in IT Service Management, IT training managers ACCESS: This a member only event SUBSCRIBE: please use the linkin the e-mail you received. REMARKS: Registration closes July 31st Only 13 places are available, so register early to avoid disappointment A confirmation email will be sent by itSMF to confirm your subscription once the registration is closed

Venue details Eurospace Center Rue Devant les Hêtres, 1 B-6890 Transinne België Route description

Detailed agenda: 08u30 - 09u00: Coffee / tea with breakfast pastries 09u00 - 10u45: VIP Tour in the Space Center 10u45 - 11u00: Coffee-break 11u00 - 12u30: Round 1 of the Apollo13 simulation 12u30 - 13u30: Lunch (Three course meal sponsored by itSMF) 13u30 - 16u30: Rounds 2 - 3 – 4 of the Apollo 13 simulation 16u30  -17u00: Coffee & Closure We look forward to welcoming you on 26th August. Kind regards, The itSMF Belgium Events Team: